Frequently Asked Questions
We are here for you and other expecting parents. Please let us know if you have any questions not answered here and we will make sure to help you in any way possible.
The Topponcino
Common questions about everything Topponcino.
A Topponcino is a soft, mat-like pillow that provides comfort, support and consistency throughout the first few delicate months of a baby’s life. This time-tested design has been used for generations to be a physical, emotional and psychological sanctuary of coziness.
Parents have been using the Topponcino for generations to easily handle their babies and provide them with a little sanctuary of coziness. Although there are many uses, here are the four main benefits:
1. Physically supports your baby when feeding or when being held by those less-experienced with handling a newborn.
2. Maintains a consistent temperature, smell and texture so your baby will feel safe in any environment.
3. Soothes your baby by absorbing your smell, acting as an "extension of mom and dad."
4. Creates a gentle barrier between your baby and cold surfaces, easing transitions such as being placed in a bed or being passed from person-to-person.
For ages 0-6+ months
Most families use the Topponcino as a cuddling and support pillow for the first 3-4 months. After that, they will use it as a "tummy time" play mat until their baby is 6+ months.
Our authentic Topponcinos are hand-crafted of 100% natural cotton and made to the standards laid out by the official Montessori Assistance to Infancy course.
The cover and insert of our Organic Topponcino is 100% organic cotton!
All our products are inspected by third party organizations and pass all standards laid out by the CPSC.
Please see our Preparation and Care instructions.
Please see our Preparation and Care instructions.
The Topponcino is the original baby lounger.
As much as we parents want to hold our baby every second of every day, the reality is our babies need to occasionally be put down on their own to enjoy their freedom of movement (and give us parents a few minutes of "free time").
You will be able to lay your baby on the floor, in the kitchen, under a mobile or even next to your yoga mat, peacefully knowing they are comfortable and secure in familiar surroundings.
Our products are expertly designed in the USA and manufactured with a small network of Asian suppliers. The facility where we manufacture, assemble, and quality-check our products specializes in baby goods and has passed rigorous 3rd party audits by ISO9001, Disney, Walgreen’s and Baby’s-R-Us. They match our pride in providing the best made Topponcinos in the world!
Please see our Safety Guidelines.
Shipping and Handling
Common questions about our shipping and handling policies.
All USA orders qualify for FREE shipping. We also have discounted rates on expedited shipments (exact pricing shown at checkout).
All orders are shipped out within 1-2 business days. Most ship out same day.
All orders are 100% backed by our industry leading Parent to Parent Guarantee (Free returns and free exchanges for any reason at all!)
International orders are currently available for a limited time. Estimated shipping times will be shown at checkout. Please note that you will be responsible for any duties and taxes your local government may charge you upon arrival. Refunds and exchanges are currently unavailable for international orders unless there is a defect with your product.
Most orders ship out same day. The rest will take 1-2 business days. Shipping times will be determined by your location and an estimated delivered date will be shown at checkout.
No! We do not add prices paid to the packing slips or boxes. There is zero reference to costs on any of our packaging.
Once shipped, a tracking link will automatically be sent to you via the email address we received during checkout. If you do not receive one, please Contact Us and we will personally resend it to you.
International orders are currently available for a limited time. Estimated shipping times will be shown at checkout.
Please note that you will be responsible for any duties and taxes your local government may charge you upon arrival.
Refunds and exchanges are currently unavailable for international orders unless there is a defect with your product.
Still have a question?
Please contact us using the form below and we will get back to you within 1 business day.
